Fintecture - Payments unavailable for many merchants – Incident details

All systems operational

Payments unavailable for many merchants

Resolved
Major outage
Started about 1 year agoLasted 30 minutes

Affected

API

Major outage from 9:15 AM to 9:45 AM

Connect

Major outage from 9:15 AM to 9:45 AM

Updates
  • Resolved
    UTC
    Resolved

    Between 11:15 and 11:45 (Paris time), requests from many merchants were rejected, so payments could not be initiated. The issue was corrected and payments have worked normally since. We have adjusted our configuration to prevent it from happening again.

  • Investigating
    UTC
    Investigating

    Payment initiation is currently failing for many merchants. We are investigating.