Duration: 2 hours and 30 minutes

Affected Components: API, Acquiring, Connect, Console

Oct 11, 09:30:00 GMT+0
Terminé - La maintenance s'est terminée avec succès.

Oct 11, 07:00:01 GMT+0
Identifié - La maintenance est en cours.

Oct 7, 06:50:43 GMT+0
Identifié - We will upgrade parts of our infrastructure during this planned maintenance, from 09:00 to 11:30 (Paris time). Our services remain available, but you may notice brief disruptions: some API requests may be slower or fail occasionally and can be retried; some webhook notifications may be delayed, and exceptionally a notification may be sent twice (the x-webhook-id header identifies duplicates). No action is required on your side. Our team will monitor the operation in real time..

Duration: 1 day, 6 hours and 55 minutes

Affected Components: Acquiring

Sep 14, 07:01:00 GMT+0
Résolu - From 13 September 02:06 to 14 September 09:01 (Paris time), one of our partner banks delayed the delivery of some incoming transfers to the dedicated accounts used by part of our merchants. These transfers were received with additional delay. Our systems were not affected, and the situation returned to normal once the partner bank resolved the issue..

Sep 13, 00:06:00 GMT+0
En cours d'investigation - Due to an issue at one of our partner banks, some incoming transfers to dedicated accounts are delayed. We are following up with the partner bank..

Duration: 20 minutes

Affected Components: Console

Feb 26, 17:20:00 GMT+0
Terminé - Maintenance has completed successfully.

Feb 26, 17:00:01 GMT+0
Identifié - Maintenance is now in progress.

Feb 26, 17:00:00 GMT+0
Identifié - Planned maintenance during this time period on console.fintecture.com.

Duration: 7 hours and 14 minutes

Affected Components: API, Acquiring, Connect, Console

Jan 19, 15:38:00 GMT+0
Résolu - Between 09:24 and 16:38 (Paris time), our platform was disrupted: the API was unavailable for part of the period and other services ran in degraded mode. Our teams restored all services during the day. We have reinforced our change controls to prevent this from happening again..

Jan 19, 08:24:00 GMT+0
En cours d'investigation - Our platform is disrupted: the API is unavailable and other services are degraded. We are investigating..

Duration: 30 minutes

Affected Components: API, Connect

Sep 1, 09:45:00 GMT+0
Résolu - Between 11:15 and 11:45 (Paris time), requests from many merchants were rejected, so payments could not be initiated. The issue was corrected and payments have worked normally since. We have adjusted our configuration to prevent it from happening again..

Sep 1, 09:15:00 GMT+0
En cours d'investigation - Payment initiation is currently failing for many merchants. We are investigating..

Duration: 20 minutes

Affected Components: API, Acquiring, Connect, Console

Jun 28, 08:48:00 GMT+0
Résolu - Between 10:28 and 10:48 (Paris time), our platform was unavailable: API requests, payment pages and the Console could not be used. The cause was identified and corrected, and all services were restored. We have since strengthened our infrastructure to prevent this from happening again..

Jun 28, 08:28:00 GMT+0
En cours d'investigation - Our platform is currently unavailable. We are investigating..

Duration: 14 minutes

Affected Components: API

Feb 28, 09:37:00 GMT+0
Résolu - Between 10:23 and 10:37 (Paris time), our API was unavailable and requests failed. They could be retried once the service was restored. The issue has been fixed and the API has operated normally since..

Feb 28, 09:23:00 GMT+0
En cours d'investigation - Our API is currently unavailable. We are investigating..