Fintecture - Platform disruption – Incident details

All systems operational

Platform disruption

Resolved
Major outage
Started 9 months agoLasted 7 hours 14 minutes

Affected

API

Major outage from 8:24 AM to 3:38 PM

Acquiring

Degraded performance from 8:24 AM to 3:38 PM

Connect

Degraded performance from 8:24 AM to 3:38 PM

Console

Degraded performance from 8:24 AM to 3:38 PM

Updates
  • Resolved
    UTC
    Resolved

    Between 09:24 and 16:38 (Paris time), our platform was disrupted: the API was unavailable for part of the period and other services ran in degraded mode. Our teams restored all services during the day. We have reinforced our change controls to prevent this from happening again.

  • Investigating
    UTC
    Investigating

    Our platform is disrupted: the API is unavailable and other services are degraded. We are investigating.